Expatriate Services Division Offers One Stop Service Delivery

Establishment of the Expatriate Services Division marks yet another milestone in facilitating top foreign talent

PUTRAJAYA, 19 JUNE 2014 - The Prime Minister of Malaysia YAB Dato’ Sri Mohd Najib Tun Haji Abdul Razak today officiated the new Expatriate Services Division (ESD), aimed at streamlining and enhancing immigration service delivery for expatriate talent, especially those with expertise needed by priority sectors spearheading Malaysia’s economic transformation.

Also present were the Minister of Home Affairs YB Dato' Seri Dr Ahmad Zahid Hamidi; Deputy Minister of Home Affairs YB Datuk Dr Wan Junaidi Tuanku Jaafar; Secretary-General of the Ministry of Home Affairs Dato’ Mohamad Khalid Hj Shariff; Director-General of the Immigration Department of Malaysia Dato’ Aloyah Mamat; and Chief Executive Officer of Talent Corporation Malaysia (TalentCorp) Johan Mahmood Merican.

The transformation of the ESD was executed through a joint cooperation between the Ministry of Home Affairs, Immigration Department and TalentCorp, marking another milestone in the enhancement of public service delivery in immigration services.

It offers an integrated service covering expatriate needs for Employment Pass, Dependent Pass, Social Visit Pass, Professional Visit Pass and Resident Pass-Talent.

Acting as a one-stop centre for expatriates, the ESD provides a single channel for expatriates or companies to submit all expatriate-related immigration matters via an integrated data platform which enables online applications.

This customer-centric approach will reduce the processes for expatriate applications. All immigration services relating to expatriates will now be dealt with at the ESD, without having to go to different divisions for different products.

The ESD will be replicated to other states, beginning with Johor and Penang and will be expanded to cover expatriate approving agencies, such as the Malaysian Investment Development Authority (MIDA) and Multimedia Development Corporation (MDeC).

YAB Prime Minister also engaged in a dialogue session with heads of foreign Chambers of Commerce and leading corporates to discuss how to better facilitate the retention of top foreign talent in Malaysia.

Among those represented included the American Malaysian Chamber of Commerce (AMCHAM), Malaysian International Chamber of Commerce & Industry (MICCI), Japanese Chamber of Trade & Industry (JACTIM), Intel, Shell and Axiata.

The Prime Minister also witnessed the exchange of Memorandums of Understanding (MoU) between the Immigration Department and the Inland Revenue Board of Malaysia (LHDN) and Companies Commission of Malaysia (CCM) formalising the collaboration between the involved agencies to ensure smooth and secure immigration procedures.

The MoUs were exchanged by Dato’ Aloyah Mamat and CCM chief executive officer Datuk Mohd Naim Daruwish and LHDN deputy chief executive officer (Management) Datuk Sabin Samitah.

For further information on the ESD, please visit



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